Introduction & Definitions:
"VoiceStats", "We", "Us", "Our" refer to the team that develops and operates VoiceStats.
"Service", "Services" refers to all services we provide, including but not limited to the VoiceStats Discord bot, Premium features, and our website and dashboard.
"You", "User" refers to any individual using our Services.
"Server Administrator" refers to a server owner or a user with permissions to manage VoiceStats in a Discord server.
"Premium" refers to paid features made available through our payment infrastructure or other official channels.
"Payment Infrastructure" refers to the third-party service(s) we use to process payments.
"Discord" refers to the Discord platform and its associated services.
"Agreement" refers collectively to these Terms and our Privacy Policy.
Eligibility:
You must meet the minimum age requirement set by Discord for your country and comply with Discord's Terms of Service, Community Guidelines, and applicable law when using our Services.
About Our Services:
VoiceStats is a Discord bot that tracks voice channel activity and provides related features, including but not limited to statistics, leaderboards, role rewards, giveaways, and a dashboard. We may add, modify, or remove features at any time, with or without prior notice.
Third-Party Services:
The Services depend on or interact with third-party services, including but not limited to Discord and Patreon. We do not control and are not responsible for their availability, policies, security, billing decisions, API changes, or service interruptions. Your use of third-party services is governed by their own terms and policies.
Server Administrator Responsibility:
Server Administrators are responsible for configuring the Services in their server, ensuring they have the necessary Discord permissions and authority to do so, and for actions performed through settings and features they control. VoiceStats is not responsible for configuration decisions made by a Server Administrator or for disputes between server members arising from those decisions.
Voice Statistics:
VoiceStats calculates voice activity based on Discord voice channel events. Statistics may be delayed, incomplete, reset, or inaccurate due to Discord outages, API limitations, missing permissions, bot downtime, or other circumstances outside our control. Statistics are provided for informational purposes only and should not be relied on as an exact or legally binding record (e.g. for payroll or attendance purposes).
Rules of Conduct:
By using the Services, you agree that you will not:
- Use our Services for any illegal purpose or to violate Discord's Terms or Community Guidelines.
- Take advantage of bugs, loopholes, or security weaknesses in the Service.
- Reverse-engineer, scrape, or attempt unauthorized access to our Service or backend.
- Bypass rate limits, feature limits, or security measures.
- Send spam, or operate fraudulent or misleading giveaways.
- Falsely claim an affiliation, partnership, or endorsement with VoiceStats.
- Damage, disrupt, or interfere with the normal operation of the Service.
Giveaways:
VoiceStats provides tools for creating and managing giveaways, but does not sponsor, administer, endorse, or supply prizes. The Server Administrator or giveaway host is solely responsible for the giveaway, its rules, eligibility requirements, prize delivery, and compliance with applicable laws and Discord policy. Winner selection is based on configured entry requirements and available Discord data at the time of the giveaway; we do not guarantee a specific outcome, and a giveaway may be affected by deleted messages, member departures, permission changes, or API issues.
Premium:
Premium subscriptions are billed and delivered through our payment infrastructure. We may change, update, or add payment infrastructure providers at any time; where this happens, it may affect how future payments are billed, without affecting the protections already granted to you under this Agreement. Premium features, limits, and pricing may change at any time; we will make reasonable efforts to give notice of material changes. Premium access is generally tied to a specific server or user account, and we may suspend it where we suspect fraud, chargeback abuse, or a breach of this Agreement.
Billing:
Payments for Premium are processed through third-party payment infrastructure, and your purchase is also subject to that provider's own terms; we never receive or store your full card details. Unless cancelled, subscriptions renew automatically for a period equal to the one you originally purchased. You may cancel at any time through your account or by contacting us, and access will continue until the end of the period already paid for. We may adjust Premium pricing or the features it includes going forward; such changes never apply retroactively to a period you have already paid for. Prices may not include taxes such as VAT, which will be added where applicable.
Refunds:
You may request a refund within 7 days of your first payment for a Premium subscription by emailing [email protected]. This window covers only your first payment on a subscription; renewal payments are not eligible. Requests are reviewed individually, and refunds are granted at our discretion. Outside this 7-day window, payments are generally final, although we may still make an exception for issues such as billing errors or extended outages. Approved refunds are returned to the original payment method and may take a few business days to arrive. Repeated refund-then-repurchase behaviour may be treated as abuse of this policy and refused.
Right of Withdrawal:
Premium access begins immediately once payment is confirmed. Where mandatory consumer law would otherwise give you a right to withdraw from this purchase without giving a reason — such as the statutory withdrawal rights available in the EU/EEA, Türkiye, or elsewhere — completing your purchase constitutes a request that we begin immediately, and you accept that this right ends once performance of the service has started. This does not reduce the refund policy described above, and nothing in this section limits any mandatory right you may have under the law of the country in which you reside.
Chargebacks:
If you dispute a charge, please contact us first at [email protected] and give us a reasonable opportunity to resolve the matter before contacting your bank or payment provider. Initiating a chargeback for a properly processed payment will result in the immediate suspension of your Premium access, and repeated chargebacks tied to the same account or server may lead to a permanent block from the Service. We may lift such a block at our discretion once the disputed amount, including any fees it caused us, has been repaid. We may also contest a chargeback we believe is unjustified and provide supporting evidence to the payment provider. Nothing in this section limits any right you may have under applicable law or under your payment provider's terms.
Intellectual Property & Your Content:
All original content, branding, and code used in our Services are owned by VoiceStats or its licensors unless otherwise stated. You retain ownership of any content you submit (such as server settings or giveaway details), but grant us a limited license to use, store, and process it solely to operate the Services.
Termination:
We reserve the right to suspend or terminate your access to the Services, at any time and with or without prior notice, in cases where you breach this Agreement, misuse the Services, or where suspension or termination is legally required of us.
All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.
Disclaimer:
The Services are furnished on an "as is" and "as available" basis and come with no warranties of any kind. We do not guarantee uninterrupted availability, permanent data storage, the accuracy of statistics, the successful assignment of roles, or the completion or fulfillment of giveaways.
Limitation of Liability:
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including but not limited to loss of data, lost prizes, or disputes arising from a giveaway hosted by a server. Our total liability for any claim is capped at whatever amount, if any, you paid us during the 30 days immediately before the claim arose. This cap does not apply to liability arising from a violation of applicable data protection law, gross negligence, willful misconduct, or any other liability that cannot be limited under applicable law.
Indemnification:
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless VoiceStats and its team members, contractors, and service providers from any claims, damages, losses, or expenses, including reasonable legal fees, arising from your use of the Services, your violation of this Agreement, your server administration, or any giveaway you create or manage.
Governing Law & Severability:
These Terms are governed by the laws of the Republic of Türkiye. Should any provision of these Terms be found invalid, the rest of the Terms will continue to apply.
Changes to These Terms:
We may revise these Terms at any time, and any revision becomes effective as of the date shown at the top of this document. If you keep using the Services after a revision is posted, that use will be treated as your acceptance of the revised Terms.
Contact Us:
Email: [email protected]
Discord: VoiceStats Support Server